Frequently Asked Questions
Everything you need to know about our faux botanicals, home décor, and delivery services.
How do I care for my faux botanicals and trees?
To keep your botanicals looking their best, we recommend a light dusting with a soft cloth or a hair dryer on a cool setting. Avoid direct sunlight for prolonged periods to prevent color fading over time.
What are your shipping rates and delivery times?
Standard UK delivery typically takes 3-5 working days. Shipping rates are calculated at checkout based on the size and weight of your items. For international orders, delivery times vary by location.
Can I return an item if it doesn't suit my space?
Yes, we offer a 14-day return policy for most items. Products must be returned in their original packaging and in a resalable condition. Please note that certain oversized items may incur a restocking fee.
Do you offer trade accounts for interior designers?
Absolutely. We love working with the trade. You can apply for a trade account via our dedicated portal to access exclusive pricing and professional support for your projects.
Are your paints eco-friendly?
Our signature paint range is water-based, low VOC, and virtually odorless, making it an environmentally conscious choice for your home interior projects.
What payment methods do you accept?
We accept all major credit and debit cards, including Visa, Mastercard, and American Express, as well as digital payment options like PayPal, Apple Pay, and Klarna for flexible financing.